samudrabet Casino & Sportsbook Data Care

This page describes what data we collect when you use samudrabet, how we protect it, and what rights you have over your information. We operate our platform across supported jurisdictions in Southeast Asia, and we handle your personal data according to the privacy standards that apply in those regions.

Our samudrabet service runs primarily on mobile—whether you install our Android app or access us via iOS browser on your phone—plus desktop options for users who prefer larger screens. The data we collect and how we manage it differs slightly between mobile and desktop, and we explain both in detail below. Your account information, payment records, and identity documents are encrypted in transit and at rest, protected by industry-standard SSL and security protocols.

We take a data-minimalist approach: we collect only what we need to verify your account, process deposits and withdrawals, and meet local law. We never sell personal data to advertisers, and we do not share your information with third parties except where required for payment processing, identity verification, or legal compliance.

What We Collect on samudrabet

When you create a samudrabet account, we collect your full name, email address, phone number, and date of birth. These fields are mandatory for account creation and are used to verify your identity during KYC (Know Your Customer) verification, which we require before any deposit or withdrawal. We also collect your IP address and device type (Android phone, iPhone, desktop computer) so we can detect suspicious login patterns and prevent unauthorised account access.

Once you fund your account, we collect payment method details. If you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, we record the transaction ID, amount, and timestamp. If you use direct bank transfer via e-wallet, mobile banking, local payment, or online payment, we record your virtual account number and bank transaction reference. We do not store full payment card numbers or wallet passwords; payment processors handle those separately.

We also collect documents during identity verification: a copy of your government-issued ID (KTP, passport, or driving licence), and a proof of address (utility bill, rental agreement, or official letter). These documents are encrypted immediately upon upload and stored in a secure, segregated vault. Scans are deleted 90 days after verification is complete, unless local law requires longer retention.

How We Use Your Data on samudrabet

Your account information is used primarily for account management and KYC verification. When you request a withdrawal, we review your identity documents and deposit history to ensure the funds are yours and the destination payment method matches your account records. This review typically takes one business day; during public holidays like Idul Fitri, Idul Adha, or Imlek, it may take up to two business days due to reduced banking hours.

We use your email and phone number to send account notifications—for example, when your KYC is approved, when a withdrawal is processed, or when we detect suspicious login activity. We also use email to send you password reset links if you request account recovery. These messages are transactional and not marketing: we do not use your contact information to send promotional material unless you opt in.

Your gameplay data (which sports markets you view, which live-dealer tables you join, which slot games you play) is used internally to understand platform usage and improve our service. We aggregate this data to identify which games are popular in which regions—for example, which football tournaments are most viewed by users in Jakarta, Surabaya, or Bandung—so we can prioritise coverage of Liga 1, Piala Indonesia, and Piala AFF accordingly. We do not use individual gameplay records for targeted advertising.

Mobile Data Usage and Push Notifications

Our samudrabet Android and iOS apps are optimised for low-bandwidth connections, so you can stay logged in and receive live updates even on slower networks. Push notifications—for example, live goal alerts during football matches or withdrawal completion alerts—are sent only if you enable them in your app settings. You can disable push notifications at any time, and this will not affect your account access or functionality.

The app stores some data locally on your device: your login session token, your account balance, and recent transaction history. This local cache helps the app load faster and allows some features to work offline (such as viewing your account balance or recent bets). Local cache is encrypted using your device's native encryption (KeyStore on Android, Keychain on iOS) and is automatically cleared when you log out.

Third-Party Processors and Data Sharing

We share your data with specific third parties only where necessary. Payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and the banks local payment, online payment, e-wallet, mobile banking) receive your transaction data so they can process deposits and withdrawals. We share your name and amount with them, but not your full account history.

We use a third-party KYC verification vendor to scan your identity documents and check them against government records. This vendor receives your name, date of birth, document images, and address, but does not retain this data after verification is complete. We do not share your identity documents with payment processors or advertisers.

Payment processors

local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment. They receive transaction data only for settlement purposes.

KYC vendor

Third-party identity verification service. Receives documents only; deletes them after verification.

Legal authorities

We disclose data if required by law enforcement, tax authorities, or gaming regulators in your jurisdiction.

Analytics

Aggregated, anonymised gameplay data may be shared with internal analytics tools. Individual user records are not exposed.

Cookies, Tracking, and Local Storage

Our samudrabet website uses cookies to keep you logged in and to remember your preferences (language, timezone, notification settings). These are functional cookies, not advertising cookies. We do not use third-party tracking cookies or behavioural advertising pixels. If you disable cookies in your browser, you will need to log in again on each visit.

Your Rights and Data Requests

You have the right to request access to all data we hold about you, correct inaccurate information, or request deletion of your account and associated records. To submit a data access or deletion request, contact our support team via email with your account number and a clear description of what you need. We will respond within 14 business days.

You may also request a copy of your data in portable format (CSV or JSON) so you can transfer it to another platform. Deletion requests are processed within 30 days; we may retain aggregate anonymised data or legal records as required by law, but your personal identifiers will be removed.

Data Security and Breach Notification

We store all data on encrypted servers in secure data centres. Payment information is kept separate from personal account data, and access is restricted to authorised personnel only. We conduct annual security audits and penetration tests to identify vulnerabilities.

If we detect a data breach affecting your personal information, we will notify you within 72 hours via email. We will disclose what data was affected, what steps we are taking, and what you should do to protect your account (such as resetting your password or monitoring for unauthorised charges).

Data Retention and Account Closure

We retain your account data (name, email, phone, KYC documents) for as long as your account is active. If you close your account, we retain transaction history and payment records for seven years to comply with anti-money-laundering law. Your identity documents are deleted 90 days after your account closure. You may request early deletion of documents by contacting support.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of samudrabet after the effective date of any change constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions about our data practices, wish to submit a data access request, or believe we have mishandled your information, contact our privacy team via the support channels in your samudrabet account menu. We offer multilingual support and will respond within 24 hours during business hours. Your privacy inquiry will be treated as confidential and addressed by our data protection officer.

Our Data Care Commitment on samudrabet

We at samudrabet are committed to handling your data with transparency and care. We do not monetise your personal information, we do not profile you for third-party use, and we do not retain data longer than necessary. Your account information—including identity documents, payment records, and gameplay history—is treated as confidential and protected by encryption, access controls, and regular security review.

By using samudrabet, you acknowledge that you have read and understood this privacy policy. If you do not consent to our data practices, you should not create an account. Services on samudrabet are available only where applicable law permits.